This post is part of the continuing mini-series on RQ–RH–D–M across fields. Its purpose is to provide a compact, practical toolkit showing how research questions, research hypotheses or working propositions, data, and methodology can be aligned in one specific discipline.
Marketing is especially suitable for this kind of exercise because it combines naturally consumer behavior, branding, pricing, digital engagement, advertising, loyalty, segmentation and market performance. It also supports quantitative, qualitative and mixed methods designs, making it ideal for demonstrating how the same substantive issue can be studied through behavioral metrics, survey data, platform data, interviews and integrated designs.
In marketing, many studies begin from frameworks such as consumer behavior theory, theory of planned behavior, brand equity models, customer satisfaction and loyalty models, service quality frameworks, diffusion of innovations, relationship marketing, market orientation theory and digital marketing and technology-adoption frameworks. These models define constructs such as attitude, purchase intention, trust, brand loyalty, satisfaction, perceived quality, adoption, engagement or customer value, which are measured through multi-item scales, choice behavior, experimental responses, transaction data, digital interaction metrics, interviews or integrated consumer datasets.
Note: The entries in the Methodology are intentionally general and indicative. They are meant to illustrate plausible methodological directions, not to exhaust the full range of possible methods, model variants or analytic choices available to the researcher. Researchers are not expected to apply all of the methodological tools listed in column Methodology in a single study. The entries are intended to indicate suitable methodological options or families of approaches from which the researcher selects those that best fit the research question, hypothesis, data, and design.
Marketing – quantitative research
Descriptive questions
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RQ: What is the average monthly online spending of Gen Z consumers on fashion products?
RH: The average monthly online spending of Gen Z consumers on fashion products is below 100 USD.
D: Monthly online spending (continuous/ratio); age cohort (categorical: Gen Z); product category (categorical: fashion).
M: Descriptive statistics, one-sample t-test against benchmark, confidence intervals, weighted mean estimation if survey-based.
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RQ: What proportion of customers open promotional emails from a retail brand at least once per week?
RH: Fewer than half of customers open promotional emails from the retail brand at least once per week.
D: Email open frequency (ordinal/binary after recoding); customer ID; brand/campaign identifiers (categorical).
M: Frequencies, proportions, binomial test, confidence intervals, campaign-level summaries.
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RQ: What is the average customer satisfaction score for users of a food delivery app?
RH: The average customer satisfaction score for users of the food delivery app is above the midpoint of the satisfaction scale.
D: Satisfaction score (continuous/scale); app usage status (categorical: user); customer ID.
M: Descriptive statistics, one-sample t-test, confidence intervals, subgroup summaries.
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RQ: How many social media interactions does a skincare brand receive on average per post?
RH: The skincare brand receives more than 500 interactions per post on average.
D: Number of interactions per post (count); platform type (categorical); post ID.
M: Descriptive statistics, one-sample tests, Poisson/negative binomial summaries, interval estimation.
Comparative questions
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RQ: Do customers exposed to influencer advertising differ from customers exposed to brand-created advertising in purchase intention?
RH: Customers exposed to influencer advertising report higher purchase intention than customers exposed to brand-created advertising.
D: Purchase intention score (continuous/scale); advertising condition (categorical: influencer/brand-created); respondent ID.
M: Independent-samples t-test, ANOVA, OLS regression, ANCOVA if controls are added.
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RQ: Do premium-priced products differ from mid-priced products in perceived quality ratings?
RH: Premium-priced products receive higher perceived quality ratings than mid-priced products.
D: Perceived quality rating (continuous/scale); price tier (categorical: premium/mid-priced); product category.
M: t-test, ANOVA, OLS regression, mixed-effects model if multiple products are rated per respondent.
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RQ: Are repeat customers different from new customers in average cart value?
RH: Repeat customers have higher average cart values than new customers.
D: Cart value (continuous/ratio); customer status (categorical: repeat/new); transaction ID.
M: t-test, Mann–Whitney U test, OLS regression, generalized linear models for skewed purchase values.
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RQ: Do consumers who use loyalty apps differ from non-users in brand loyalty scores?
RH: Consumers who use loyalty apps report higher brand loyalty scores than non-users.
D: Brand loyalty score (continuous/scale); loyalty app use (binary); customer segment variables.
M: t-test, ANOVA, OLS regression, propensity score adjustment as alternative.
Relational / correlational questions
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RQ: Is brand trust associated with repurchase intention in the cosmetics market?
RH: Higher brand trust is associated with stronger repurchase intention in the cosmetics market.
D: Brand trust score (continuous/scale); repurchase intention score (continuous/scale); customer demographics.
M: Pearson/Spearman correlation, OLS regression, SEM as alternative.
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RQ: Is social media engagement associated with online sales at the campaign level?
RH: Higher social media engagement is positively associated with higher online sales at the campaign level.
D: Engagement metrics (continuous/count); online sales revenue (continuous); campaign ID; platform type.
M: Correlation, OLS regression, panel regression if campaigns are tracked over time, log-linear models.
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RQ: Is perceived price fairness associated with customer satisfaction in e-commerce?
RH: Higher perceived price fairness is associated with higher customer satisfaction in e-commerce.
D: Perceived price fairness score (continuous/scale); customer satisfaction score (continuous/scale); order characteristics.
M: Correlation, OLS regression, SEM/path analysis, ordinal regression if categorized.
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RQ: Is ad frequency associated with ad fatigue among mobile app users?
RH: Greater ad frequency is associated with higher ad fatigue among mobile app users.
D: Ad frequency exposure (continuous/count); ad fatigue score (continuous/scale); user ID; app category.
M: Correlation, OLS regression, polynomial regression for nonlinearity, mixed-effects model if repeated exposure data exist.
Causal / experimental-style questions
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RQ: What is the effect of personalized email content on click-through rates compared with generic email content?
RH: Personalized email content will generate higher click-through rates than generic email content.
D: Email condition (categorical: personalized/generic); click-through outcome (binary/rate); recipient ID; campaign ID.
M: A/B test analysis, logistic regression, chi-square test, mixed-effects logistic model if nested by campaign.
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RQ: Does displaying customer reviews increase conversion rates on product pages?
RH: Product pages displaying customer reviews will achieve higher conversion rates than pages without reviews.
D: Review display condition (binary); conversion outcome (binary); session/user ID; product page ID.
M: Randomized experiment, logistic regression, chi-square test, multilevel logistic regression.
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RQ: What is the effect of a limited-time discount on purchase volume in an online store?
RH: A limited-time discount will increase purchase volume relative to the no-discount condition.
D: Discount condition (binary/categorical); purchase volume (count); transaction/session ID; time period.
M: Experimental or quasi-experimental design, difference-in-differences, Poisson/negative binomial regression, interrupted time series as alternative.
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RQ: Does short-form video advertising improve brand recall compared with static image advertising?
RH: Short-form video advertising will produce higher brand recall than static image advertising.
D: Ad format condition (categorical: video/static image); brand recall score (continuous or binary recall outcome); respondent ID.
M: Randomized experiment, ANOVA, logistic regression for recall outcome, ANCOVA with prior familiarity as control.
Marketing – qualitative research
Consumer decision-making and meaning
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RQ: How do consumers describe the process of deciding whether to trust a new online brand?
WP / RH: Consumers are likely to describe trust formation through signals of legitimacy, peer validation, visual consistency, and perceived risk.
D: In-depth interviews, shopping narratives, browsing reflections, screenshots or decision diaries; key dimensions: trust, legitimacy, risk.
M: Thematic analysis, qualitative content analysis, narrative inquiry, framework analysis.
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RQ: How do customers interpret “value for money” when purchasing premium grocery products?
WP / RH: Customers are likely to interpret value for money through quality cues, durability, ethics, and emotional justification rather than price alone.
D: Interviews, shopping reflections, purchase stories, receipt-based recall prompts.
M: Thematic analysis, narrative analysis, case-oriented coding, qualitative consumer interpretation analysis.
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RQ: How do consumers describe impulse buying in social commerce environments?
WP / RH: Consumers are likely to describe impulse buying as shaped by frictionless purchase design, urgency cues, and emotional arousal.
D: Interviews, app-use reflections, purchase diaries, social commerce screenshots.
M: Thematic analysis, digital ethnography, narrative inquiry, discourse-informed qualitative analysis.
Branding, identity, and symbolic consumption
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RQ: How do consumers describe the role of brands in expressing personal identity?
WP / RH: Consumers are likely to describe brands as symbolic tools for signaling taste, belonging, and aspiration.
D: Interviews, brand stories, wardrobe/product reflections, social media self-presentation narratives.
M: Thematic analysis, narrative inquiry, discourse analysis, consumer culture case study.
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RQ: How do luxury consumers interpret authenticity in heritage brands?
WP / RH: Luxury consumers are likely to interpret authenticity through craftsmanship, history, exclusivity, and coherence of brand storytelling.
D: Interviews, brand interaction accounts, campaign materials, store experience reflections.
M: Thematic analysis, qualitative brand discourse analysis, case study, framework analysis.
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RQ: How do teenage consumers describe the social meaning of wearing trend-driven brands?
WP / RH: Teenage consumers are likely to describe trend-driven brands through peer visibility, status anxiety, and belonging.
D: Interviews, style diaries, peer-group reflections, social media content used qualitatively.
M: Thematic analysis, youth culture case study, discourse analysis, narrative inquiry.
Digital marketing and platform experience
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RQ: How do consumers experience targeted advertising on social media platforms?
WP / RH: Consumers are likely to describe targeted advertising as simultaneously useful, intrusive, and revealing of surveillance.
D: Interviews, ad exposure reflections, platform-use diaries, screenshot prompts.
M: Thematic analysis, digital ethnography, discourse analysis, phenomenological analysis.
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RQ: How do users interpret recommendation systems on streaming or shopping platforms?
WP / RH: Users are likely to interpret recommendation systems through convenience, repetition, manipulation, and discovery.
D: Interviews, usage diaries, click-path reflections, recommendation examples.
M: Thematic analysis, phenomenological analysis, digital experience case study, framework analysis.
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RQ: How do small business owners describe the challenge of building visibility through social media marketing?
WP / RH: Small business owners are likely to describe visibility-building as shaped by platform rules, content labor, uncertainty, and audience response.
D: Interviews, posting histories, marketing notes, platform analytics interpreted qualitatively.
M: Thematic analysis, practitioner inquiry, digital ethnography, qualitative case study.
Service experience, satisfaction, and loyalty
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RQ: How do customers describe the experience of service recovery after a failed online order?
WP / RH: Customers are likely to describe service recovery through speed, tone, accountability, and fairness of resolution.
D: Interviews, customer complaint narratives, recovery communication records, support interaction notes.
M: Thematic analysis, narrative inquiry, service case study, framework analysis.
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RQ: How do hotel guests interpret loyalty program membership in relation to their overall experience?
WP / RH: Guests are likely to describe loyalty membership as meaningful when it produces recognition, convenience, and differentiated treatment.
D: Interviews, travel reflections, booking/reward stories, customer communication prompts.
M: Thematic analysis, case study, qualitative content analysis, phenomenological analysis.
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RQ: How do customers make sense of dissatisfaction when product quality and brand image conflict?
WP / RH: Customers are likely to describe dissatisfaction as intensified when expectations created by brand image are not matched by actual performance.
D: Interviews, product-use stories, complaint narratives, brand communication materials.
M: Thematic analysis, narrative analysis, discourse analysis, case study.
Marketing work, strategy, and organizational practice
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RQ: How do marketing managers describe decision-making under pressure during campaign launches?
WP / RH: Marketing managers are likely to describe campaign decision-making as shaped by uncertainty, timing pressure, performance metrics, and cross-team negotiation.
D: Interviews, campaign notes, meeting records, launch reflections.
M: Thematic analysis, organizational case study, practitioner inquiry, framework analysis.
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RQ: How do brand teams interpret the tension between creativity and data-driven optimization?
WP / RH: Brand teams are likely to describe this tension as a negotiation between distinctive storytelling and short-term measurable performance.
D: Interviews, campaign documents, briefing notes, post-campaign reviews.
M: Thematic analysis, discourse analysis, team case study, qualitative content analysis.
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RQ: How do startup founders describe the challenge of building a brand with limited resources?
WP / RH: Startup founders are likely to describe branding as a process of prioritization, improvisation, and symbolic positioning under constraint.
D: Interviews, startup marketing materials, founder memos, content examples.
M: Thematic analysis, narrative inquiry, case study, entrepreneurial practice analysis.
Marketing – mixed methods
Digital engagement and conversion
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RQ: How is social media engagement associated with online conversion, and how do consumers describe the kinds of content that actually move them toward purchase?
RH / WP: Higher social media engagement will be associated with higher online conversion; consumers are likely to describe persuasive content through relevance, credibility, and emotional fit; integration is expected to explain why high engagement does not always translate into purchase.
D: Quantitative: likes, shares, comments, click-through, conversion rate, campaign ID; Qualitative: consumer interviews, content reflections, digital diaries.
M: Explanatory sequential design, regression/panel models plus thematic analysis, joint display integration.
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RQ: What is the relationship between email personalization and click behavior, and how do customers interpret personalized marketing messages?
RH / WP: Greater personalization will be associated with higher click behavior; customers are likely to interpret personalization as useful when relevant but intrusive when overly specific; integration is expected to clarify thresholds between helpful targeting and discomfort.
D: Quantitative: email personalization level, click-through outcome, open rate, customer segment; Qualitative: interviews, email reaction narratives, screenshot prompts.
M: Convergent mixed methods design, logistic regression plus thematic analysis, merged interpretation through joint displays.
Brand perception and customer experience
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RQ: How are brand trust scores associated with repurchase intention, and how do customers describe the experiences that build or damage trust?
RH / WP: Higher brand trust scores will be associated with stronger repurchase intention; customers are likely to describe trust through consistency, transparency, responsiveness, and product performance; integration is expected to explain variation in repurchase intention beyond numeric trust scores.
D: Quantitative: brand trust score, repurchase intention, satisfaction, customer profile variables; Qualitative: interviews, brand experience stories, complaint or praise narratives.
M: Explanatory sequential design, regression/SEM plus thematic analysis, integrated interpretation.
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RQ: What differences exist in customer satisfaction across service channels, and how do customers explain those differences in lived experience?
RH / WP: Customers using channels with greater immediacy and responsiveness will report higher satisfaction; customers are likely to explain satisfaction differences through convenience, tone, control, and problem resolution; integration is expected to refine interpretation of channel-based score differences.
D: Quantitative: satisfaction score, service channel, resolution time, customer status; Qualitative: interviews, service narratives, support interaction reflections.
M: Convergent mixed methods design, ANCOVA/group comparison models plus thematic analysis, joint display and subgroup integration.
Pricing, value, and purchase behavior
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RQ: How is perceived price fairness associated with purchase intention, and how do consumers describe what makes a price feel fair or unfair?
RH / WP: Higher perceived price fairness will be associated with higher purchase intention; consumers are likely to describe fairness through comparison, transparency, justification, and prior brand expectations; integration is expected to reveal how fairness judgments translate into intention.
D: Quantitative: perceived price fairness score, purchase intention, product category, price tier; Qualitative: interviews, price evaluation narratives, shopping reflections.
M: Explanatory sequential design, regression analysis plus thematic analysis, matrix-based integration.
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RQ: What differences exist in purchase volume before and after a discount intervention, and how do consumers describe their response to limited-time pricing?
RH / WP: Purchase volume will increase during the discount period; consumers are likely to describe limited-time pricing through urgency, opportunity, and fear of missing out; integration is expected to explain which psychological responses are most closely linked to observed sales changes.
D: Quantitative: purchase volume, time period, discount condition, transaction data; Qualitative: interviews, shopping diaries, promotional message reflections.
M: Embedded or explanatory sequential mixed methods design, difference-in-differences/interrupted time series plus thematic analysis, integrated interpretation.
Director of Wellington based My Statistical Consultant Ltd company. Retired Associate Professor in Statistics.
Has a PhD in Statistics and over 45 years experience as a university professor, consultant, international researcher and government advisor.